Operations Manager, Central Sterile Processing Department

Essential Responsibilities/Duties

• Accountable for the coordination and evaluation of unit personnel in accordance with hospital and personnel policies.
• Functions as positive role model for staff by adhering to hospital and departmental policies and procedures.
• Hires, disciplines, and terminates employees.
• Supports the onboarding and training of new employees.
• Completes ongoing evaluation during the probationary period.
• Maintains any records of discussions held during counseling sessions.
• Demonstrates creativity in problem solving.
• Utilizes available resources.
• Executes established payroll procedures, including time and payroll adjustments utilizing union contract principles and Kronos timekeeping system.
• Affords staff access to communicate efficiently and effectively.
• Assists in the development of subordinates through training and delegation.
• Executes unit staffing levels, staff schedules, and utilization of Kronos and union principles to ensure efficient CSPD throughput.
• Supports the unit leadership coverage plan.

Central Processing Flow Management

• Assesses the flow of patient/surgeon case needs for the Boston Medical Center Central Processing Department to meet the daily patient/surgeon case needs.
• Monitors and evaluates the department performance standards, recommends interventions and process improvement opportunities, and on approval implements workflow changes.
• Maintains effective communication method for disseminating information to the leadership team and employees.
• Establishes and maintains effective lines of communication with other disciplines, ancillary personnel, and physicians.
• Complies with all required QA/QC processes for Boston Medical Center-assigned areas of responsibility and presents to committees as requested.
• Complies with JCAHO, AAMI, AORN, CDC, OSHA agency recommendations and standards for practice.
• Supervision of CSPD inventory including instrumentation and physical plant, along with processes for repair, reordering, organization, and storage.
• Reinforces and maintains the loaner kit process through supervisors and shift leaders; accountable for the management of vendor expectations and deviations from policy and professional conduct.

Fiscal Responsibility

• Maintains unit supply and labor budget.
• Investigates and justifies budget variances within established deadlines.
• Develops staff knowledge in aspects of fiscal management to assist with the efficient use of supplies and equipment.
• Assists the Director with the review of required contracts (service, purchases, subscriptions, programming and preventative maintenance) as needed.

Responsibility for Safety

• Updates department specific safety policies based on Joint Commission standards and any other regulatory agency standards.
• Oversees a process that assures all equipment operational procedures are written and employees have signed off that they have been trained properly on the use of such tools and equipment.
• Affirms all annual training of employees is completed, documented and filed.
• Participates in the development and/or implementation of safety education for all department employees.
• Ensures that all department employees are compliant with mandatory education programs on equipment, emergency evacuation, and other department specific training.
• Completes/reviews employee incident reports and risk reports within established timeframes (generally within 24 hours of a tasked RL or immediate filing with an employee safety event); proposes any necessary adjustments in the department and implements them upon Director approval.

Compliance

• Ends accountability for compliance for the Central Sterile Processing Department and satellite processing areas (Endoscopy/Otolaryngolog) including equipment storage, processing equipment, IFU guidelines, and CSPD staff education.
• Responsible to ensure CSPD staff adhere to established departmental standards of practice, infection control, AAMI, and Joint Commission standards, as well as all BMC policies and procedures.

Stakeholder Operations

• Promotes the achievement of Surgical Division goals and objectives.
• Participates in committees, as requested and attends departmental meetings.
• Recommends, interprets and supports administrative policies and procedures.
• Responds rapidly in emergency situations, and effectively utilizes accepted management principles, in accordance with hospital policies and procedures.
• Promotes harmonious relationships and positive interactions among members of the healthcare team.
• Participates in and contributes to uniform quality assessment and improvement programs, established for the division.
• Assists with developing department specific policies and procedures.
• Supports the advancement of HSPA and CBSPD within the department, hospital and community by promoting staff involvement in professional activities.
• Routinely interfaces and meets with nursing and operational leadership for support services.
• Mets with members of medical staff, including surgeons, for quality improvement projects, service recovery, and constructive feedback opportunities; both in real time for the OR and on a scheduled cadence.
• Routinely works with Service Line Coordinators on elements of surgical flow, case cart construction, instrumentation needs, new product review, and loaner tray requirements; may participate on monthly faculty meeting with SLC team or managers.

Professional Development

• Accountable for ongoing self-development in management and clinical skills.
• Responsible for maintaining current industry standards and standards of practice.
• Promotes professional and unit goals and objectives and implements a plan to achieve these goals.
• Attends required in-service educational programs.
• Maintains service-specific certification as requires (i.e., CRCST).
• Participates in annual evaluation, identifying areas of accomplishment and areas requiring further development.

Customer Service

• Develops, promotes and maintains a department specific customer service responsiveness philosophy.
• Works in conjunction with the Operating Room and Satellite areas (ENDO and OTO) leadership to discuss OR/CSPD processes and improvement initiatives.
• Ensures that every effort is made to resolve customer complaints immediately or with 24 hours.
• Educates staff on customer requirements and ensures training on customer relations.

Other Duties

• Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Performs other duties as assigned.