Jobs · Customer Service · Washington

Operations Manager, Alpha - $90,000/year USD

Crossover · Seattle, WA · 1 wk ago
Customer Service$45/hrFull-time

About the role

Transform Education from the Front Lines. As Operations Manager at Alpha's Chantilly, VA campus, you'll be the vital bridge between ambitious families and transformative education. This role demands someone who can both inspire during admissions tours and execute flawlessly on daily operations.

Responsibilities

  • Craft and conduct compelling campus tours that showcase Alpha's distinct value proposition and convert prospective families into enrolled students
  • Execute a high-touch admissions strategy with personalized communication that builds lasting relationships with prospective families
  • Implement and maintain rigorous safety protocols while proactively identifying and addressing potential risks
  • Oversee comprehensive facilities management, including vendor relationships and maintenance scheduling, ensuring optimal learning environments
  • Leverage data analytics to optimize both admissions processes and operational efficiency

Requirements

  • Bachelor's Degree (field open)
  • Proven track record in admissions, enrollment management, or family-facing customer service
  • Outstanding communication abilities, both written and verbal
  • Demonstrated emotional intelligence and relationship-building capabilities
  • Proficiency in data analysis and performance tracking
  • Self-motivated with exceptional initiative
  • Must be available to work on-site in Chantilly, VA
  • Authorized to work in the U.S. without sponsorship

Qualifications

Basic Requirements:

  • Must be available to work on-site in Chantilly, VA
  • Authorized to work in the U.S. without sponsorship

Skills

  • Strategic Enrollment Growth
  • Operational Mastery
  • High-Touch Admissions Strategy
  • Data Analytics
  • Safety Protocols
  • Facilities Management
  • Vendor Relationships
  • Maintenance Scheduling
  • Data Tracking
  • Collaborative Relationships

Benefits

  • Opportunity to drive growth while orchestrating excellence in a mission-critical environment
  • Opportunity to join a mission-driven organization that reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills
  • Opportunity to work with a team of people who are passionate about improving the system, not maintaining it
  • Opportunity to earn a competitive salary of $45 USD/hour, which equates to $90,000 USD/year assuming 40 hours per week and 50 weeks per year

Pay

$45 USD/hour, which equates to $90,000 USD/year assuming 40 hours per week and 50 weeks per year.

Schedule

This is a full-time (40 hours per week), long-term position.

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