Operations management Trainee

At Ryder, our most important competitive advantage is our people. Join us as an Operations Trainee and start on a career path with a company that has a future, where you’ll be part of a dynamic team equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

About the role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This role requires working cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management. The program is fast-paced and touches every aspect of the business unit, allowing you to acquire proven industry knowledge, skills, and resources to develop your operations & fleet maintenance background. We promote from within based on performance, with the ideal path of progression being an Ops Supervisor.

Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned.

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize them.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Skills

• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Ability to instill commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work effectively.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software packages.
• Basic understanding of Business Finance, controls, and metrics.

Qualifications

• Bachelor's degree required.
• One (1) year or more of customer service with issues resolution experience preferred.
• DOT Regulated: No

Benefits

• Competitive pay & fast growth opportunities.
• Full benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on shares.

Pay

Salaried position with a pay range of $55,000 annually, paid weekly.

Schedule

Monday - Friday, 7 AM to 4 PM.

Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies” for the 10th consecutive year, and among the “Reader's Choice Excellence Awards” by Inbound Logistics. Ryder also leads the largest EV footprint in the U.S. and has received Verizon’s "Supplier Environmental Excellence Award."