Operations Management Trainee

About the role

As an Operations Trainee, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we've been in the game since 1933!

What you'll do

• Support the shop management process and assist in cost savings, customer retention, and metric-based initiatives
• Work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management
• Manage the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
• Perform other duties as assigned

What you'll need

• Bachelor's degree required
• One (1) year or more customer service with issues resolution experience preferred
• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills
• Able to prioritize work
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills
• Excellent influencing skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (advanced required)
• Basic understanding of Business Finance, controls and metrics (beginner required)

Additional requirements

• Relocation within the business unit at the conclusion of the training program is required

Pay & benefits

• Pay Type: Salaried
• Pay Range: $55,000
• Paid weekly
• Full benefits package including medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• 401(k) employer match
• Discount on shares

Schedule

Monday - Friday, 7:00 AM to 4:00 PM at the Tallahassee, FL shop location.