Operations Management Trainee

This job requires a completed 4-year college degree.

About the role

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This program is fast-paced and touches every aspect of the business unit, allowing you to acquire proven industry knowledge, skills, and resources to develop your operations and fleet maintenance background. The ideal path of progression in this role is an Ops Supervisor. Relocation within the business unit at the conclusion of the training program is required.

Responsibilities

• Support the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize them.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree (required).
• 1 year or more in customer service with issues resolution experience (preferred).
• Strong PC knowledge/skills, including spreadsheet and word processing software packages (advanced, required).
• Basic understanding of Business Finance, controls, and metrics (beginner, required).
• Strong mechanical skills (required).

Skills

• Detail-oriented with excellent follow-up practices (required).
• Strong verbal and written communication skills (required).
• Instills commitment to organizational goals (required).
• Capable of multi-tasking, highly organized, with excellent time management skills (required).
• Flexibility to operate and self-driven to excel in a fast-paced environment (required).
• Effective interpersonal skills and excellent influencing skills (required).
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) (required).
• Ability to work independently and as a member of a team (required).

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

Pay

Salaried position with a pay range of $55,000 (minimum) to $55,000 (maximum). The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Schedule

Tuesday - Saturday, 7:00 AM to 3:30 PM. Work schedules are subject to change as the trainee progresses in the program.

About Ryder

Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies,” and one of “Reader's Choice Excellence Awards” by Inbound Logistics. Ryder also has the largest EV footprint in the U.S. and has received Verizon’s "Supplier Environmental Excellence Award."