Operations Management Trainee
About the role
As an Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This 18-month structured and comprehensive training program is designed to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, operational excellence, and metrics. You will utilize your problem-solving abilities to help make good business decisions for the company. Relocation within the business unit at the conclusion of the training program is required.
Shop Location: Pennsauken, NJ 08110
Responsibilities
- Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize them.
- Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
- Performs other duties as assigned.
Skills and Abilities
- Detail-oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Instills commitment to organizational goals.
- Capable of multitasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Strong mechanical skills.
- Effective interpersonal skills and excellent influencing skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages (advanced level).
- Basic understanding of Business Finance, controls, and metrics (beginner level).
Qualifications
- Bachelor’s Degree (Required).
- 1 year or more in customer service with issues resolution experience (Preferred).
Benefits
- Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
- Paid time off for vacation, illness, bereavement, family, and parental leave.
- Tax-advantaged 401(k) retirement savings plan with employer match.
- Discount on shares.
Pay
Annual Salary – Paid Weekly
Minimum Pay Range: $57,000
Maximum Pay Range: $62,000
The compensation offered to a candidate may be influenced by a variety of factors, including relevant experience, education, certifications, work location, market data/ranges, and internal equity. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
Schedule
Monday - Friday, 11:00 am to 7:30 pm