Operations Management Trainee

About the role

As an Operations Management Trainee (OMT), you’ll be part of an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge. This position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, operational excellence, and metrics. You’ll have the opportunity to utilize your problem-solving abilities to help make impactful business decisions for the company.

Relocation within the business unit at the conclusion of the training program is required. This is an excellent opportunity for a recent college graduate to start their career with a successful and stable company in the transportation and logistics industry.

Shop Location: Annapolis Junction, MD 20701

Responsibilities

• Manage customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and ensuring customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads while ensuring policy and processes are followed to optimize efficiency.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate preventive maintenance (PM) scheduling, follow-up on breakdowns, and vehicle status updates.
• Oversee Technician work planning for efficiency, training, and flexibility.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree (Required).
• 1 year or more in customer service with issue resolution experience (Preferred).
• Strong PC knowledge/skills, including advanced spreadsheet and word processing software (Required).
• Basic understanding of Business Finance, controls, and metrics (Beginner level, Required).

Skills

• Detail-oriented with excellent follow-up practices (Required).
• Strong verbal and written communication skills (Required).
• Ability to instill commitment to organizational goals (Required).
• Capable of multi-tasking, highly organized, with excellent time management skills (Required).
• Flexibility to operate and self-driven to excel in a fast-paced environment (Required).
• Strong mechanical skills (Required).
• Effective interpersonal and influencing skills (Required).
• Ability to create and maintain professional relationships at all levels of the organization (peers, work groups, customers, supervisors) (Required).
• Ability to work independently and as a member of a team (Required).

Benefits

• Competitive pay and fast growth opportunities.
• Full benefits package, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan with employer match.
• Discount on company shares.

Pay

Annual Salary: $57,000 (paid weekly).

Schedule

Monday to Friday, 5:00 am - 1:30 pm.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies,” and among the "Reader's Choice Excellence Awards" by Inbound Logistics. Ryder also has the largest EV footprint in the U.S. and has received Verizon’s "Supplier Environmental Excellence Award."