Operations Lead

About the role

We’re hiring two Field Operations Associates in Chatsworth (LA), CA to support our booming event and venue footprint. As a Field Ops Associate, you’ll be the hands-on pro who sets up photobooths at events, keeps equipment running smoothly, supports guests onsite, and represents our brand with professionalism and great energy.

Responsibilities

• Event Setup & Breakdown
• Transport, load in, and assemble photobooths and branded panels
• Ensure all equipment is installed securely, powered correctly, and configured to event specifications
• Tear down, pack, and return equipment safely and efficiently post-event
• Technical Operation
• Power on, test, and operate booth hardware (camera, computer, printer)
• Navigate and operate booth software (photo capture, filters, brand assets)
• Troubleshoot real-time issues like Wi-Fi drops, printer jams, and hardware errors
• Guest Interaction & Experience
• Greet guests and guide them through the photobooth experience
• Keep a casual, helpful presence on the floor to ensure everything runs smoothly
• Create a fun and welcoming environment that reflects Majestic’s positive energy
• Equipment Maintenance & Upkeep
• Perform pre-event checks to confirm everything is clean, functional, and ready to go
• Track and restock booth essentials (paper, ink, cables, backup supplies)
• Flag equipment that needs repairs or deeper support
• Brand Representation
• Maintain a polished, on-brand booth presentation at every event
• Interact with clients and guests in a courteous, knowledgeable, professional manner
• Embody Majestic’s values and serve as an ambassador onsite
• Event Reporting & Feedback
• Submit post-event reports on technical issues, supply usage, and guest feedback
• Surface recurring issues or improvement areas to help optimize operations
• Support the continuous improvement of our field systems and processes
• Other duties and special projects as assigned

Qualifications

• Excellent customer service and interpersonal communication skills
• 1 to 3 years experience in field service, event operations, or hospitality industry
• Exceptional problem-solving and analytical abilities
• Strong organizational and time-management skills
• Ability to manage multiple tasks simultaneously
• Detail-oriented in performing equipment servicing and maintenance
• Ability to stand for extended periods of time

Additional Requirements

• Ability to lift 75lbs without assistance
• Driver's License: Valid driver's license and clean driving record, as the job involves traveling to various locations
• Availability for flexible scheduling, including nights and weekends