Operations Dispatcher

Essential Job Functions

• Respond to all communication apparatuses related to Operations
• Maintain various logs related to Operations
• Monitor all drivers and/or movements to ensure timeliness
• Create, maintain, and distribute any and all paperwork or tools required for drivers
• Maintain professional working relationship with all employees and customers both internal and external
• Keep management informed of incidents that arise pertaining to the Operation
• Performs other related duties as assigned or requested by management

Working Conditions/Physical Demands

• Air Conditioned office
• Desk and chair
• General office equipment and supplies
• Light work- exerting up to 20 pounds of force on occasionally, involves sitting most of the time
• Using fingers frequently for typing
• Talking- must be able to convey detailed or important spoken instructions to other workers accurately
• Hearing-being able to receive detailed information through oral communication
• Worker not substantially exposed to adverse environmental conditions (such as in a typical or administrative work)
• The dispatch office is located on the second floor of the building with a flight of stairs leading to it
• Potentially high stress and fast paced environment

Supervision

• This position requires supervising of other employees such as drivers to enforce company policies regarding safety, service, and conduct n accordance with company handbook

Essential Skills (Minimum qualifications individual must possess when entering position)

• High school diploma or equivalent
• Basic knowledge of Oahu roadways and venues
• Minimum one year experience in tourism/transportation field
• Ability to read maps and effectively give directions
• Ability to multi task
• Ability to work in a fast-paced environment
• Strong verbal and written communication skills and command of the English language
• Basic office skills: basic knowledge of Word, Excel, Outlook, 10-key, internet, and telephone skills
• Customer Service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Decision Making / Judgment – Recognizes problems and responds, seeks input from others, makes timely decisions, can make difficult decisions in the face of adversity, and communicates decisions to others.
• Dependability – Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance/punctuality requirements

Job Knowledge

• Understands duties and responsibilities
• Has necessary job knowledge
• Has necessary technical skills
• Understands company mission/values
• Keeps job knowledge current
• Is in command of critical issues

Personal Organization

• Keeps information organized and accessible
• Maintains clean/functional work space
• Works systematically/efficiently
• Manages time well

Problem Solving/Analysis

• Breaks problems down into smaller components
• Understands underlying issues
• Can simplify and process complex issues
• Understands the difference between critical details and unimportant facts

Sense of Urgency

• Prioritizes well
• Shows energy
• Reacts to opportunities
• Instills urgency in others
• Mets deadlines

Teamwork

• Mets all team deadlines and responsibilities
• L-listens to others and values opinions
• Helps team leader to meet goals
• Welcome newcomers and promotes a team atmosphere