Operations & Customer Service Assistant

About the role

Employee discounts
Free uniforms
Opportunity for advancement
Training & development

What You’ll Do

• Club Operations & Member Support (4 Hours/Day: 3:00 PM – 7:00 PM)
• Partner with the Club Manager to run an efficient, high-energy sales and front office.
• Warmly greet members, answer phones, make outbound calls, and assist with account management using our club software.
• Confidently handle member inquiries and hold boundaries firmly but politely (e.g., explaining club policies and contract terms).
• Inspire, motivate, and hold our members accountable to their fitness goals, keeping their quality of life at the center of everything you do.
• Facility Upkeep & Cleaning (2.5 Hours/Day: Flexible Before or After Office Hours but must be consistent once you decide.)
• Maintain a "sparkling clean" facility by deep-cleaning bathrooms from top to bottom.
• Vacuum, sweep, and mop club flooring and high-traffic areas.
• Thoroughly wipe down, sanitize, and dust fitness equipment.
• Monitor, restock, and fill member spray bottles and gym supplies.
• Work efficiently and independently to maximize cleaning time without distraction.

What We Are Looking For

• Coachability: You take feedback well and are eager to learn our proven sales and service processes.
• Resilience: You are comfortable with difficult or firm conversations and don't feel intimidated when you have to say "no" to a member request.
• Strong Work Ethic: You thrive in a fast-paced environment and prioritize getting things done over casual socializing.
• Passion for Fitness: You understand the power of a healthy lifestyle and want to influence others positively.
• Consistency: Able to commit to a fixed, reliable schedule Monday through Thursday.

Compensation

$9.00 - $12.00 per hour