Operations Coordinator- Service (Houston)

About the role

TK Elevator Corporation is seeking an experienced Operations Coordinator- Service based in Houston, TX.

Responsibilities

- Performs Install Base maintenance as needed. Creates safety inspection tickets. - Updates on-call lists, sends detailed notifications to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors. - Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number. - Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch. - Tracks Operations systems and tool audits. - Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. - Assists managers with safety meetings and maintains documentation. - Completes manual payroll entry forms, includes daily DVR processing and cost corrections. - Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices. - Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls. - Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox. - Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets. - Assigns tickets to mechanics, as needed. - Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data). - Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse). - Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information. - Reviews Work in Progress report (weekly) and submits to regional billers. - Reviews invoice on-hold reports and works with the Regional Procurement Department to correct. - Opens and distributes mail and faxes.

Qualifications

- High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration. - Some elevator repair administrative work preferred. - Oracle database knowledge preferred.

Benefits

- Medical, dental, and vision coverage - Flexible spending accounts (FSA) - Health savings account (HSA) - Supplemental medical plans - Company-paid short- and long-term disability insurance - Company-paid basic life insurance and AD&D - Optional life and AD&D coverage - Optional spouse and dependent life insurance - Identity theft monitoring - Pet insurance - Company-paid Employee Assistance Program (EAP) - Tuition reimbursement - 401(k) Retirement Savings Plan with company match

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.