Operations Coordinator

About the role

The Branch Operations Coordinator supports the safe, accurate, and efficient flow of daily branch operations at the Fort Collins location. This hands-on, nonexempt role coordinates operational processes related to customer service, shipping and receiving, inventory control, order fulfillment, facility presentation, and branch workflow.

Responsibilities

• Provide professional, responsive customer service to current and prospective customers.
• Support timely and accurate communication regarding orders, deliveries, product availability, and service needs.
• Help resolve routine customer questions or concerns and escalate complex matters when appropriate.
• Maintain positive, professional relationships with customers, vendors, drivers, employees, and other business contacts.
• Coordinate daily shipping and receiving processes to support accurate, efficient, and timely order fulfillment.
• Pick, stage, inspect, receive, load, unload, and document materials in accordance with company procedures.
• Ensure inbound shipments are checked for accuracy and entered in the company systems as required.
• Help ensure outbound orders are properly prepared, staged, and loaded for customer pickup or delivery.
• Carefully coordinate with transportation, logistics, warehouse, yard, and other departments as needed.
• Safely load and unload trucks manually, by forklift, or with other material-handling equipment.
• Coordinate daily branch workflow, operational priorities, and order fulfillment needs in partnership with the Divisional Operations Manager.
• Monitor branch processes and communicate issues related to customer service, shipping, receiving, inventory, facility needs, equipment, or safety.
• Help ensure orders are picked, staged, loaded, received, and documented accurately and efficiently.
• Identify routine operational issues and escalate employee relations, performance, scheduling, safety, or policy concerns to the Divisional Operations Manager or Human Resources.
• Support facility and equipment maintenance by identifying maintenance needs and reporting safety or operational concerns.
• Reinforce company safety procedures, OSHA requirements, and safe equipment operating practices.
• Communicate professionally with customers, vendors, drivers, employees, and management regarding branch operational needs.
• Represent the company professionally within the community and at customer or industry events, as appropriate.
• Perform other duties as assigned to meet business needs.

Qualifications

• Three years of hands-on warehouse, yard, branch, operations, customer service, or building materials experience preferred.
• Strong customer service skills and ability to communicate professionally with customers, employees, vendors, drivers, and management.
• Working knowledge of shipping, receiving, inventory, showroom, yard, and branch operations.
• Ability to coordinate daily workflow, prioritize operational needs, monitor process accuracy, and escalate concerns appropriately.
• Strong written, verbal, and organizational skills.
• Proficiency with Microsoft Office, CRM systems, inventory systems, and other branch-related software.
• Working knowledge of OSHA safety practices and ability to follow and reinforce company safety policies.
• Valid driver’s license that meets company motor vehicle standards, if driving is required.
• Ability to obtain and maintain forklift certification.
• Ability to safely load, unload, move, and stage materials by hand, forklift, or other equipment, with or without reasonable accommodation.

Skills

• Customer service skills
• Shipping and receiving coordination
• Inventory control
• Order fulfillment
• Facility presentation
• Branch workflow coordination
• Operational issue identification and escalation
• Physical demands (lifting, carrying, pushing, pulling)
• Material handling (forklift operation)
• Communication (written, verbal, organizational)
• Microsoft Office proficiency
• CRM system proficiency
• Inventory system proficiency
• OSHA safety practices

Benefits

• 401(k) Plan with Discretionary Employer Matching & Profit Sharing
• Paid Sick, Vacation, Jury Duty, and Bereavement
• Multiple medical plan options
• Dental and Vision insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Company-paid and voluntary life insurance
• Short-term and long-term disability coverage
• Accident and supplemental insurance
• Paid training and career development
• Employee Assistance Program (EAP)
• Other value-added employee benefits

Pay

Additional compensation may include performance-based bonuses or incentives, depending on role-specific goals and company performance.

Schedule

This position is classified as nonexempt. The employee will be paid hourly and is eligible for overtime in accordance with applicable federal, Colorado, and local wage and hour requirements.