Operations Coordinator- Modernization (Philadelphia)

About the role

TK Elevator Corporation is seeking an experienced Operations Coordinator- Modernization in Philadelphia, PA.

Responsibilities

- Sends turnover approval requests to the turnover “mailbox” for all jobs scheduled for final inspection during the month. - Keeps Operations systems/tools and inter-department calendars accurate. - Receives final acceptance forms from the field, inputs the information into Operations systems/tools, notifies appropriate personnel, and forwards a copy of the final acceptance form to Regional Billing. - Updates related reports. - Receives New Installation Maintenance audit reports and updates Operations systems/tools, sending to New Installation Maintenance Audit email. - Tracks jobs with New Installation Maintenance and/or interim maintenance, working closely with Sales Contract Administrator to ensure proper holds and/or adjustments are placed on existing service accounts under Modernization. - Reviews booking packages from sales, ensuring terms and conditions for certified payroll, New Installation Maintenance warranty, and other pertinent terms are met. - Prepares certified payroll packages and sends them to the Regional Certified Payroll Administrator. - Prepares project files, truck folders, mechanic folders, and Letter One Packages using the booking packages provided by sales. - Reviews distributor reports for ship dates and updates in Operations systems/tools, including determining appropriate permits needed and preparing intent to install forms. - Prepares and logs change orders into Operations systems/tools, following up on outstanding change orders, booking change orders, and providing time tickets/documentation as needed. - Attends weekly operation meetings and monthly order management calls, assigning tasks during/after the meeting. May attend kick-off meetings for projects requiring onsite visits. - Schedules final inspections with all necessary parties. - Completes all project closeout documentation and sends it to required recipients. - Fields calls from customers regarding job statuses and answers inquiries. - Participates in the monthly Accounts Receivable conference call with Regional Collections, actively pursuing and following-up on accounts receivable items, tracking and sending deposit checks to Regional Collections. - Assists in the preparation of payroll in Operations systems/tools for Superintendent approval, providing required documentation (approved receipts, override rate forms) and filing original expense receipts. - Receives and reviews union vacation request forms for conflicts and available time, tracking time-off requests using Vacation Tracker in Oracle, and forwarding reports to designated parties. - Submits warranty claims and tracks them to ensure timely processing. - Creates parts requisitions based on detailed documentation from the field and operations management, including safety, uniforms, and supplies. - Reviews invoice on-hold reports and works with the Office Manager, Region, and Corporate to resolve holds. - Maintains and analyzes various daily, weekly, and monthly reports, resolving open commitments, expected receipts, and jobs eligible to close reports. - Receives and distributes faxes and correspondence pertaining to operations.

Qualifications

- High school diploma or GED; or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience. - Some elevator repair administrative work, preferred. - Oracle database knowledge, preferred.

What makes us special

At TK Elevator, we offer more than just a role; we offer a place to grow, thrive, and make an impact. Provided employees meet eligibility requirements under the applicable plan documents, they will be offered: - Medical, dental, and vision coverage - Flexible spending accounts (FSA) - Health savings account (HSA) - Supplemental medical plans - Company-paid short- and long-term disability insurance - Company-paid basic life insurance and AD&D - Optional life and AD&D coverage - Optional spouse and dependent life insurance - Identity theft monitoring - Pet insurance - Company-paid Employee Assistance Program (EAP) - Tuition reimbursement - 401(k) Retirement Savings Plan with company match Additional benefits include: - 15 days of vacation per year - 11 paid holidays each calendar year (10 fixed, 1 floating) - Paid sick leave, per company policy - Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) TK Elevator is an equal opportunity employer committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law. Important note: TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone and continuously work towards an inclusive and barrier-free reality. Please do reach out to us for individual solutions tailored to you.