Operations Coordinator

Key Responsibilities

• Organize, maintain, and continuously improve brokerage-wide systems, including file and resource management and the tech stacks.
• Own and track brokerage programs and initiatives, such as the vendor partnership and past-client retention programs, and support the rollout of new programs as they develop.
• Own and improve agent service processes, such as commission disbursement authorizations, brokerage compliance support, listing support, open house management, and troubleshooting support.
• Look beyond individual tasks to identify and implement ways to streamline and optimize systems and processes across the brokerage.
• Partner with each department to help create, maintain, and improve the processes and systems they rely on.
• Keep processes aligned across departments, flag conflicts, and ensure each team's work supports brokerage-wide goals and roadmaps.
• Own and improve the new agent onboarding process from offer through in-person onboarding, serving as the link between recruiting and agent development to create a seamless handoff.
• As the primary point of contact for new agents getting started, handle tech stack setup, communication, and general Q&A.
• Partner with each department to coordinate logistics for their meetings, training sessions, and events.
• Handle logistical support across departments, including off-site orders and pickups, and resource research and management.
• Manage the day-to-day operations of the Denver and Colorado Springs offices, including supplies, cleanliness and maintenance, organization, and mail and packages.
• Coordinate with brokerage partners to schedule events, including continuing education courses and vendor presentations.
• Coordinate logistics for brokerage meetings and team events, from presentation preparation and setup through meals and remote streaming to recaps and post-meeting action items.
• Draft and send routine team and agent communications across both offices, including brokerage updates, event reminders, and action-item follow-ups.
• Support senior leadership in executing day-to-day brokerage activities and new initiatives.

Requirements

• 2-4 years of experience in operations, administration, office management, or a comparable support role.
• A process and systems mindset, with experience improving workflows, documenting processes, or making operations run more efficiently.
• Practical experience using AI to improve and optimize work, applied with judgment: you understand the problem first, then use AI to help build and refine the solution.
• Highly organized and detail-oriented, able to juggle competing priorities accurately, with the discretion and follow-through to deliver without being chased.
• Comfort with business software and a willingness to learn new tools quickly, such as Follow Up Boss, Google Workspace, and project and file management tools.
• Able to work effectively across teams and departments to keep shared work aligned.
• Clear, professional written and verbal communication.
• Able to work full-time in-office at our Denver location 1777 S. Harrison St. Denver, CO 80210, with flexibility to travel to the Colorado Springs office at least two days a month.

Preferred Experience

• In real estate or a related industry.
• Experience owning programs, projects, or initiatives end-to-end.
• Exposure to light automation or scripting.