Operations Coordinator - Miami Design District

Key Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed

Qualifications

• Associate’s or Bachelor’s degree preferred
• Previous operations experience in luxury retail, service or hospitality industry is a plus
• Excellent computer skills and use of technology, MS Office experience required; SAP knowledge preferred
• Frequent moving of packages and product
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning