Operations Coordinator

Position Overview

The Operations Coordinator directs a staff of Residential Aides assigned to the 4p-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related work.

Essential Duties & Responsibilities

• Supervise Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the shelter.
• Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations.
• Serve as lead manager in the absence of more senior managers.
• Perform crisis intervention when required which includes handling Priority One incidents.
• Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts.
• Provide emergency first aid/CPR assistance when needed.
• Keep records and assist staff in updating the client data summary sheets used for weekly/monthly meetings.
• Maintain an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed.
• Provide training of staff through on-site sessions as well as referrals to outside training sources.
• Provide orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
• Participate in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.

Qualifications

• Education Requirements: Associates Degree plus experience as outlined in item 1 below, or H.S. Diploma or GED plus experience as outlined in item 2 below or Bachelor’s Degree.
• Certificates and Credentials: Fire Guard certification F-02 or Fire Safety Coordinator F-80, Trained in De-escalation; Cultural Competency; OOPP Train the Trainer certified.
• Experience Requirements: Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues. Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.

Preferred Skills

• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Communication: Excellent oral, writing, and listening skills are a must.
• Organizational: The ability to work well within a highly-pressurized, deadline environment, while meeting the short and long term mandates of the program.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite.

Benefits

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.