Operations Coordinator - Air and Ocean Events Logistics

Job Location: Chicago, Illinois

About the Role

The Operations Coordinator is responsible for managing and executing end-to-end logistics operations for import and export shipments, including time-sensitive event cargo. This role ensures operational milestones are met, shipments are delivered successfully, and all files are completed, invoiced, and closed in accordance with DHL Global Forwarding standards.

Responsibilities

• Coordinate daily import and export operations across air, ocean, and road freight.
• Manage end-to-end shipment processes from origin to destination.
• Book cargo capacity with airlines and other carriers.
• Support handling of general cargo and specialized event shipments.
• Ensure shipment files are completed and closed post-delivery.
• Update milestones in CargoWise or relevant systems.
• Manage cost accruals and vendor entries for invoicing.
• Maintain compliance with internal policies and regulations.
• Work with internal teams and external partners to execute logistics operations.
• Collaborate cross-functionally to meet deadlines.
• Monitor operations and identify potential delays; escalate issues with recommended solutions.
• Drive efficiency and cost improvements.
• Support logistics planning and execution for events.
• Provide on-site or remote operational support.
• Travel domestically as required.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
• Experienced in import/export operations with an emphasis on Air freight.
• Knowledge of ocean and multimodal transport processes.
• Experience with CargoWise or similar systems preferred.
• Dangerous Goods experience preferred.
• Strong carrier coordination experience.

Skills

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Effective communication and teamwork skills.
• Ability to perform under pressure during peak periods.

Schedule

Monday – Friday (with flexibility for evenings, weekends, and travel during peak event periods).

Pay

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience).

Benefits

• Competitive base salary plus role-dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join Us

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.