Logistics Operation Coordinator (AIR & Ocean Operations)

Pay Rate: $20–27/hour

About the role

The Mobile Business Unit supports the global distribution of mobile devices with a focus on speed, reliability, and operational efficiency. The Logistics Coordinator (Air & Ocean Operations) plans, executes, and continuously improves inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to warehouses and ultimately to customers. This position follows a five-day work schedule that includes weekend shifts based on operational requirements.

Responsibilities

• Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
• Gather departure information for containers and air cargo at ports, terminals, and airports.
• Monitor and confirm on-time departures from U.S. Ocean terminals and major airports.
• Coordinate terminal departure schedules with terminal operators and customs brokers.
• Track ocean containers, rail intermodal units, and air shipments in real time.
• Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis.
• Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
• Oversee Transload Warehouse (TW) capacity planning and utilization.
• Manage Key Performance Indicators (KPIs) for transload operations (e.g., dwell time, on-time transload, damage rate).
• Identify and resolve operational bottlenecks and work with warehouse teams to implement corrective actions.
• Schedule and dispatch Truckload (TL) Outbound (OB) orders using the Transportation Management System (TMS).
• Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.
• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
• Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards.
• Maintain accurate records for audits and regulatory inspections.
• Perform other job-related duties as assigned.

Core Competencies

• Analytical Thinking: Translate large data sets into actionable insights.
• Problem Solving: Quickly identify root causes of operational issues and implement effective solutions.
• Communication: Communicate clearly and effectively with internal teams and external partners.
• Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
• Hands-on experience in international Air, Ocean, and OTR freight forwarding operations.
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
• Strong understanding of international air and ocean freight regulations and customs procedures.
• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent).
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
• Fluency in English.
• Willingness to work weekends as required.