Logistics Operation Coordinator (Air and Ocean Operation)

Key Responsibilities

• Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations
• Gather departure information for containers and air cargo at ports, terminals, and airports. Monitor and confirm on-time departures from U.S. Ocean terminals and major airports. Coordinate terminal departure schedules with terminal operators and customs brokers.
• Track ocean containers, rail intermodal units, and air shipments in real time. Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis. Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold).
• Oversee Transload Warehouse (TW) capacity planning and utilization. Manage Key Performance Indicators (KPIs) for transload operations (e.g., dwell time, on-time transload, damage rate). Identify and resolve operational bottlenecks and work with warehouse teams to implement corrective actions.
• Schedule and dispatch Truckload (TL) Outbound (OB) orders using the Transportation Management System (TMS). Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.
• Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers. Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
• Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards. Maintain accurate records for audits and regulatory inspections. Perform other job-related duties as assigned.

Requirements (Basic Qualifications)

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations. Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required.
• Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
• Strong understanding of international air and ocean freight regulations, and customs procedures.
• Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent). Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP.
• English
• Weekend work may be required.