Operations Coordinator 2

Job Description

Ensures first-class service contract process execution on customer service contracts. Installs base data entry and data quality for assigned area. Ensures timely and accurate billing of customers for contract and non-contract services. Ensures quality and integrity of the customer contracts as they are entered into the system. Acts as liaison/partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration.

Responsibilities

• Calibration management to meet 100% compliance
• Lifecycle management of test equipment (EOL, new requirements, service delivery needs)
• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement
• Maintain vendor to assure service delivery and metrics per contract within financial guidelines of contract
• Drive Supplier Quality Engineers to address vendor issues
• Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities
• Regularly report metrics back to internal customer groups
• Lead Tool & Test Equipment allocation, purchase and repair processes, budgets, and compliance
• Oversee GENPACT team supporting the test equipment activities
• Manage relationships between GENPACT Process Leaders (PLs), Site Leader (SL), and GE Healthcare (GEHC) Field Service Organization
• Lead Service Delivery Processes, metrics, compliance, and improvement for the calibration program
• Lead DCS Test equipment process improvement initiatives, leverage Local Customer Team (LCT) synergies and drive national operational initiatives
• Provide communications and lead actions to meet or exceed DCS Service Delivery goals including but not limited to: Tools & Test Equipment, Purchasing, and Monthly Zone scorecards/metrics
• Drive constant quality improvement using Lean for tools and processes
• Key liaison for Zones to lead resolution and engaging necessary resources needed to proactively resolve Service Calibration Issues

Qualifications

• Bachelor’s degree and a minimum of 2 years of customer service experience; or an Associate’s degree and a minimum of 3 years of customer service experience; or High School diploma and a minimum of 7 years of customer service experience
• Legal authorization to work in the U.S. is required
• High proficiency in Microsoft Office Suite products (e.g., Excel, Word, Outlook, Access)
• Strong focus on customer care and satisfaction
• Demonstrated ability to work under pressure and to meet deadlines and commitments
• Experience working in a healthcare environment
• Direct or indirect leadership experience
• Ability to communicate using local language

Desired Qualifications

• High proficiency in Microsoft Office Suite products (e.g., Excel, Word, Outlook, Access)
• Strong focus on customer care and satisfaction
• Demonstrated ability to work under pressure and to meet deadlines and commitments
• Experience working in a healthcare environment
• Direct or indirect leadership experience
• Ability to communicate using local language

Pay and Benefits

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.