Operations Associate - 174879 - 175347 - 175547

About the role

Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions.

Responsibilities

• Manage all communication with clients about claims and services via phone, email, chat, and text.
• Provide quick, effective solutions to clients ensuring all requests are fully resolved.
• Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
• Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
• Provide technical support to clients navigating portal access.

Requirements

• Bachelor's or Associates Degree Required
• Ability to pass call center simulation (multitasking, listening, computer use)
• Intermediate Microsoft Office skills
• Experience working in customer service

Pay

$20-23 Hourly Pay

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO
• Sick Leave (if required by law)
• Holidays

Schedule

Sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm (hybrid).