Operations Associate - 174879
Piper Companies · Raleigh, NC · 3 wk ago
Management$20–$23/hrFull-time
About the role
Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions.
Responsibilities
- Manage all communication with clients about claims and services via phone, email, chat, and text.
- Provide quick, effective solutions to clients ensuring all requests are fully resolved.
- Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
- Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
- Provide technical support to clients navigating portal access.
Requirements
- Bachelor's or Associates Degree Required
- Ability to pass call center simulation (multitasking, listening, computer use)
- Intermediate Microsoft Office skills
- Experience working in customer service
Pay
$20-23 Hourly Pay
Benefits
Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays
Schedule
The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.