Operations and Project Associate | 65204497067

Location: open to candidates from SA, LatAm, and PH.

About the role

The Operations & Project Associate is a high-agency individual contributor on the COO's team who takes assigned operational problems and cross-functional initiatives from ambiguity to verified resolution. You will establish the facts, identify owners and dependencies, build executable work plans, coordinate follow-through, test completed work against approved criteria, and give leadership a concise view of risks, decisions, and next actions.

Responsibilities

• Operational investigations and exception resolution: Review assigned dashboards, reports, trackers, and source information to identify discrepancies, stalled work, missing evidence, unusual patterns, and unresolved exceptions. Determine what happened, why it happened, who owns each next action, and what the business implications are. Reconcile conflicting information across systems and teams, separating verified facts, assumptions, and remaining unknowns. Drive assigned corrective actions through verified completion and surface root causes that require a change in process, ownership, training, or controls.
• Cross-functional projects and implementation: Convert COO-approved priorities into clear outcomes, workstreams, owners, milestones, dependencies, decision points, risks, and completion criteria. Coordinate stakeholders, vendors, requirements, decisions, testing, implementation, and follow-up while maintaining an accurate source of truth. Surface blockers before they become missed commitments and escalate unresolved tradeoffs with evidence and a recommended next step. Validate completed work against acceptance criteria approved by the relevant business or technical owner and ensure recurring ownership is explicit after handoff.
• Operating visibility and decision support: Maintain a concise, current view of assigned initiatives and exceptions, including status, aging, owner, next action, deadline, risk, and decisions required. Prepare decision-ready briefings that state the facts, unknowns, underlying cause, implications, options, tradeoffs, and recommended action. Resolve matters within delegated authority and escalate issues requiring executive, functional, clinical, legal, financial, or technical judgment. Reduce the time leadership spends reconstructing context, locating missing information, or chasing routine follow-up.
• Process improvement and documentation: Map workflows, ownership, handoffs, decision points, and control gaps before recommending changes. Draft and maintain usable SOPs, implementation guides, checklists, workflow maps, and decision records with the relevant subject-matter experts. Identify unclear ownership, duplicate work, unnecessary handoffs, bottlenecks, and avoidable manual effort. Confirm that documentation reflects approved practice, has a recurring owner, and is usable by the people responsible for execution.
• Audits, reconciliations, and operational quality: Support internal audits, reconciliations, implementation reviews, operational quality checks, and corrective-action initiatives. Assemble evidence, compare information across systems, identify missing or inconsistent records, and maintain a clear audit trail. Track findings, decisions, owners, deadlines, remediation status, and supporting evidence through closure. Escalate questions requiring clinical, legal, employment, regulatory, financial, or technical interpretation to the appropriate expert.

Qualifications

• Experience in healthcare, behavioral health, telehealth, insurance-based services, or another regulated environment.
• Experience supporting system implementations, audits, reconciliations, operational reporting, or process redesign.