Operations Analytics Analyst – Commercial Real Estate

About the role

The Operations Analytics Analyst – Commercial Real Estate will support reporting, data validation, process improvement, and systems-related initiatives across Walker & Dunlop’s Debt Operations platform. This role is ideal for an early-career professional with strong analytical skills, attention to detail, interest in commercial real estate finance, and curiosity about how data and technology can improve business operations.

Responsibilities

• Build, maintain, and improve recurring reports, trackers, dashboards, and analytical tools using Excel, Power BI, and other available systems.
• Analyze operational, loan-level, and process data to identify trends, exceptions, risks, and opportunities for improvement.
• Agregate data from multiple sources and translate findings into clear summaries, visualizations, and presentation materials.
• Support user acceptance testing for systems and tools used by Debt Operations, including test planning, issue tracking, release validation, and stakeholder communication.
• Maintain process documentation, field dictionaries, change logs, submission checklists, quick-reference guides, and training materials.
• Collaborate with Underwriting, Closing, Servicing, Asset Management, Compliance, Technology, and other stakeholders to align definitions, prioritize fixes, and communicate updates.
• Develop a practical understanding of Walker & Dunlop’s commercial real estate lending platform, loan lifecycle, operational workflows, and data flows.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in finance, business analytics, information systems, real estate, economics, accounting, business administration, data analytics, or a related field required.
• 1–3 years of relevant experience in commercial real estate, financial services, lending, servicing/asset management, operations, analytics, business systems, data analysis, or a related field.
• Proficiency in Excel, including formulas, pivot tables, data cleanup, reconciliations, and structured workbook management.
• Familiarity with BI / visualization tools (Power BI, Power Query, DAX strongly preferred), including experience building or maintaining dashboard, reports, or visualizations.
• Familiarity with SQL preferred.
• Experience working with cross-functional teams, business stakeholders, or operational processes preferred.

Qualifications

• Strong interest in commercial real estate, real estate finance, multifamily lending, debt operations, or financial services.
• Clear written and verbal communication skills, including the ability to explain data or system issues to non-technical stakeholders.
• Ability to show ownership of work, take on new challenges, acknowledge growth opportunities, and demonstrate patience when learning new processes.
• Courtesy, respect, and thoughtfulness when working with colleagues, stakeholders, and business partners.

Skills and Abilities

• Proficiency in Excel, including formulas, pivot tables, data cleanup, reconciliations, and structured workbook management.
• Familiarity with BI / visualization tools (Power BI, Power Query, DAX strongly preferred), including experience building or maintaining dashboard, reports, or visualizations.
• Familiarity with SQL preferred.
• Experience working with cross-functional teams, business stakeholders, or operational processes preferred.
• Knowledge of AI tools such as ChatGPT to support analysis, documentation, workflow efficiency, and problem-solving strongly preferred.
• Ability to learn new systems, data structures, tools, and business processes quickly.

Pay

$60,000 - $70,000 base salary plus discretionary bonus.

Schedule

Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.