Commercial Operations Analyst

Your Responsibilities

• Acquire a deep understanding of BIOTRONIK’s business, develop reporting to illuminate status and drivers around organizational goals, and share insights and opportunities
• Assist with the creation of BIOTRONIK NEURO’s reporting and analytics landscape
• Design analyses for sales & sales support functions to identify areas of need which require immediate action
• Utilize available reporting tools and technology to deliver intuitive analyses
• Accountable for the quality and timeliness of data for the sales team
• Build and maintain business relationships with customers, field sales force, internal departments, and team members.
• Maintain and analyze area, regional and territory level sales, pipeline and forecast reporting
• Partner with Sales & functional leaders to create reporting aligned to KPIs & business drivers
• Lead and contribute to master data management protocols, including creation of new customers and users across our system landscape and territory management
• Be a sales advocate and partner to internal stakeholders to help translate customer specific and sales team requirements
• Monitoring of sales order processing and exception handling. Communicates with team and field sales/management as applicable for issue resolution
• Collaborate with Supply Chain, Contract Administration, and Finance departments to ensure prompt order processing, invoice delivery, payment, and dispute resolution
• Identify, define and execute projects for sales process optimization and internal business process improvement

Your Profile

• E2-4 years of relevant experience
• Bachelor’s Degree or higher in Business, Information Systems, or related discipline preferred
• Experience working with data, providing reporting, and driving actionable business change via analysis, reporting and strategic recommendations
• Qlik Sense, Power BI, Tableau, Business Objects or other reporting tool experience
• Strong MS Excel skills (pivots, lookups, formulas)
• Experience with SAP or similar ERP system
• Experience using Salesforce
• Proficiency in Power Point, Visio, and Word
• Translate data-rich subjects into an easy to understand format
• Ability to create presentations using data visualization with strong presentation skills
• Strong time management skills with ability to meet deadlines, collaboratively and independently
• Inherent curiosity as to why we do things the way we do them and how they could be done faster/better
• Demonstrated innovation and creativity as well as willingness and ability to take initiative and drive change
• Comfortable actively participating and contributing in meeting settings with multiple stakeholders
• Capacity for problem conceptualization and solution design through analytical thinking
• Strong interpersonal skills and ability to communicate effectively using both written and verbal communication with diverse groups at all levels of the organization
• Ability to work effectively independently and in a team environment and build strong working relationships
• Positive and professional manner, strong focus on detail, accuracy, and accountability, and problem solving
• Project Management experience helpful
• Experience in medical device industry, preferred
• Experience with direct and frequent communication with a field sales team and sales leadership, preferred

Physical Demands

• Sit and talk or hear
• Stand
• Reach with hands and arms
• Lift and/or move up to 15 pounds

Travel Requirements

• Occasional travel is expected for this role.