Commercial Operations Analyst

About the role

We are looking for a Commercial Operations Analyst to join our Contracts & Pricing Team in our Atlanta office. This role is hybrid, with at least 40% of the time spent in the office and up to 10% travel domestically.

Responsibilities

• Serve as the Single Point of Contact (SPOC) for assigned payer and Pharmacy Benefit Manager (PBM) accounts, managing stakeholder communications, issue resolution, and day-to-day contract operations.
• Manage payer and PBM contracts, including pricing, membership, renewals, amendments, cancellations, and other contract lifecycle activities.
• Process, validate, and reconcile Commercial, Managed Care, Trade, and Medicare Part D rebate payments in accordance with contractual requirements.
• Analyze pricing, utilization, reimbursement, and financial data to identify trends, resolve discrepancies, mitigate risk, and optimize revenue performance.
• Validate contract terms, rebate eligibility, and customer utilization data to ensure payment accuracy, compliance, and data integrity.
• Support government pricing activities by identifying pricing inconsistencies, outdated rebate amounts, and potential compliance risks.
• Manage invoice and payment timelines to ensure timely processing, reduce financial exposure, and support cash flow objectives.
• Develop and maintain dashboards, KPI reporting, payment trackers, and operational analyses to support business and contracting decisions.
• Partner with Market Access, Sales, Finance, Compliance, Legal, Government Pricing, and IT teams to resolve complex business challenges and improve operational performance.
• Support system enhancements, User Acceptance Testing (UAT), audits, and continuous improvement initiatives that enhance efficiency, compliance, and customer experience.

Requirements

• Bachelor's degree in Finance, Business, Statistics, Healthcare Management, Economics, Marketing, or a related field.
• 5+ years of experience in analytics, reporting, forecasting, financial analysis, contract operations, pricing, rebates, or commercial operations.
• Strong analytical skills with experience working with large and complex datasets.
• Advanced Microsoft Excel skills and proficiency with PowerPoint and other Microsoft Office applications.
• Experience with SAP and/or contract, pricing, or revenue management systems.
• Strong communication, problem-solving, and cross-functional collaboration skills.
• Experience with Model N, Revitas, Revenue Manager, Validata, or similar revenue management platforms.
• Experience with rebate processing, formulary validation, reimbursement, or contract administration.

Preferred Experience/Skills

• MBA, MHA, or other advanced business or healthcare-related degree.
• 3+ years of pharmaceutical, biotechnology, managed care, payer, PBM, Market Access, Contracts & Pricing, or Commercial Operations experience.
• Experience developing dashboards, business intelligence reporting, and performance analytics.
• Experience leading process improvement, system implementations, or UAT activities.

Pay

The reasonably anticipated salary range for this position is $88,000-$115,500 per year. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Schedule

This role is hybrid with 40% of the time spent in the office and up to 10% travel domestically.