Operations Analyst (contract)

Key Responsibilities

• Exception Management & Resolution: Research and resolve trade rejects, exceptions, and discrepancies using sound judgment and analytical skills to ensure timely resolution and minimal financial impact
• Transaction Processing: Process trades, client instructions, and account updates accurately while adhering to strict deadlines, including price protection cut-off times
• Reconciliation & Analysis: Perform share and cash reconciliations, investigate account discrepancies, and resolve position and cash breaks by compiling and analyzing relevant data
• Client & Stakeholder Support: Serve as a primary point of contact for clients and internal/external partners, handling requests via phone, email, and electronic forms
• Error Investigation & Correction: Identify and correct account-level errors through detailed analysis, ensuring records are updated accurately and promptly
• Data Management & Reporting: Maintain accurate records, update systems, and ensure all activities are properly documented for operational and audit purposes
• Cross-Functional Collaboration: Partner with technology, operations, and service teams to resolve issues and support system stability and process improvements
• Product & Market Support: Provide product knowledge, market insights, and technical assistance to clients and internal stakeholders as needed

Qualifications

• Bachelor’s degree required (Finance, Accounting, Economics, or related field preferred)
• Strong analytical and problem-solving skills with high attention to detail
• Effective written, verbal, and visual communication skills
• Ability to multitask, prioritize, and perform in a high-pressure, time-sensitive environment
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams, Word, PowerPoint)
• Basic Excel skills including VLOOKUP and Pivot Tables
• Ability to work independently while collaborating within a team environment
• Preferred Experience: Experience in brokerage, transaction processing, or financial operations Exposure to reconciliations, trade lifecycle, or fund operations Experience working in a client-facing or high-volume operations role Understanding of financial markets and instruments