Operational Support Associate (Louis Armstrong New Orleans International Airport)

About the role

As an Operational Support Associate at SIXT, you will be central to our rental operations. Your responsibilities include:

• Guiding customers through vehicle options, protection packages, and add-ons to maximize sales opportunities.
• Serving customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards.
• Overseeing fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal.
• Maintaining vehicle cleanliness, performing routine checks, and assisting with driving and staging to ensure fleet efficiency and presentation.
• Maintaining accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning.

Responsibilities

You will deliver exceptional rental experiences by:

• Guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities.
• Serving customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards.
• Overseeing fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal.
• Maintaining vehicle cleanliness, performing routine checks, and assisting with driving and staging to ensure fleet efficiency and presentation.
• Maintaining accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning.

Requirements

To succeed in this role, you should have:

• An age of at least 18 years old, authorization to work in the U.S., and a valid driver's license with a clean record.
• Excellent communication and organizational skills, with the ability to manage logistics, schedule tasks, and document information effectively.
• A strong background in customer service and a passion for delivering exceptional experiences.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Qualifications

The ideal candidate will have:

• Experience in a customer-facing role, such as retail or hospitality.
• Basic computer proficiency to navigate internal systems.
• Team collaboration skills to work effectively in a dynamic environment.

Skills

Key skills required for this position include:

• Strong sales and communication skills.
• Customer service focus.
• Organizational and technical skills.
• Flexibility and adaptability.

Benefits

We offer:

• Comprehensive benefits package including healthcare coverage, life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan.
• Paid time off and holidays.
• Employee assistance program.
• Exclusive employee rentals with family rental options and discounts.
• A uniform with weekly dry cleaning.

Pay

The hourly rate is $22.50.

Schedule

Flexible hours are available, including evenings, weekends, and holidays.