Operational Support Associate (San Antonio International Airport)

About the role

As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable.

Responsibilities

• Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• Support fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• Maintain vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

Requirements

• You are at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record
• You have a strong background in customer service and are passionate about delivering exceptional experiences
• You manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• You are available to work a variety of shifts, including evenings, weekends, and holidays

Qualifications

• Sales & Communication Skills: Persuasive, confident, and driven by performance-based incentives
• Organizational & Technical Skills: Manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team Collaboration: Thrive in a team-oriented environment and adjust smoothly to changing business needs

Skills

• Customer Service Focus: Strong background in customer service and passion for delivering exceptional experiences
• Flexibility: Available to work a variety of shifts, including evenings, weekends, and holidays

Benefits

• Comprehensive Benefits Package: Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays: PTO, sick leave, and time and a half for working on public holidays
• Employee Assistance Program: Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks: Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Pay

$22.50 per hour

Schedule

Flexible hours

What we offer

• All your information will be kept confidential according to EEO guidelines.
• We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide.
• Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide.
• We are present in more than 110 countries at 2,000 rental stations.
• We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.