Operational Performance and Benchmarking Analytics Coordinator

About the role

The Operational Performance and Benchmarking Analytics Coordinator (OPBAC) role is crucial for measuring Allegheny Health Network's performance relative to similar organizations in the industry. Key responsibilities include collecting and submitting data, producing actionable reporting, and ensuring the quality and integrity of data submissions.

Responsibilities

• Timely and accurate submission of all data required for benchmarking on a monthly or quarterly basis according to published guidelines.
• Staying current with program updates, pulling and loading financial, payroll, and charge data, and working with facility and department leaders to ensure key elements used in determining comparison groups are up-to-date.
• Internal support activities such as creating awareness of the benchmarking process, serving as the direct contact for department managers, onboarding new managers, and disseminating reports.
• External support activities including networking with peer hospitals, interacting with system vendors, and participating in learning opportunities.
• Administrative support tasks such as maintaining comparison groups, coordinating with IT to ensure required data extracts/feeds are produced and submitted accurately and timely, and trouble-shooting user permission issues.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in accounting, business administration, hospital operations, or related field OR 6 years of relevant experience in lieu of bachelor's degree.
• 5 years of experience in benchmarking, decision support, or other relevant financial reporting experience.
• 5 years of experience in data analysis and presentation.
• 5 years of experience in a clinical setting or general understanding of hospital/physician practice operations.
• 5 years of experience in the healthcare industry, particularly as it relates to hospitals or other providers.
• Preferred: Master's degree in MBA, MIS, or Related Field.
• Relevant technical certifications (SQL, Tableau, Alteryx, etc.).
• Relevant HFMA certification (CHFP, CSAF, or CSBI).
• Healthcare benchmarking system certification (Vizient, etc).
• 1 year of Project Management Experience.

Skills

• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.).
• Demonstrated mastery of an industry-recognized benchmarking within a clinical or healthcare setting.
• Ability to extract, transform, or otherwise manipulate large quantities of data in order to support business needs.
• Ability to juggle multiple projects at once and manage time effectively, in order to meet established deadlines.
• Strong communication and interpersonal skills with the ability to develop partnerships across the organization.
• Constant desire to improve existing technical tools/processes, in order to realize gains in reliability, performance, or user-friendliness.
• Ability to use data visualization tools to identify timely business insights and educate others to do the same.
• Self-starter who takes initiative, and drives progress on major projects without being asked or with minimal supervision.