Operations Coordinator

About the role

One Stop Property Maintenance (OSPM) is a DBE, and MBE-certified commercial facility services company serving Metro Detroit. Our service lines include exterior grounds management, interior facility services, general maintenance, and a growing Energy Efficiency Division partnering with DTE, Consumers Energy, and utilities programs to help property owners access rebates and upgrades.

Responsibilities

• Service Fusion (CRM) System Ownership

• Review all incoming work orders daily and confirm proper manager assignment
• Flag unassigned, incomplete, or stale work orders and escalate when needed
• Maintain accurate customer records, job statuses, and estimate stages
• Pull weekly aging reports and surface workflow or data issues before they become problems
• Serve as the internal Service Fusion subject matter expert for managers and field staff

• Energy Efficiency Program Coordination

• Serve as primary point of contact for Energy Efficiency clients from scheduling through completion
• Cook with auditor and field staff to ensure all required documentation is collected
• Track program submissions through utility portals (DTE, Consumers Energy, MiHER) and flag compliance gaps
• Maintain digital project records and reconcile program payments

Qualifications

• Required:

• 2+ years in operations coordination, billing, or workflow management
• Strong system navigation skills and data accuracy discipline
• Excellent written and verbal communication; comfortable escalating to management
• High organizational discipline — consistent daily review habits, not reactive task completion
• Proficiency in Microsoft Office, particularly Excel
• Valid Michigan Driver's License preferred

• Preferred:

• Prior experience with Service Fusion or similar field service management platforms
• Familiarity with utility rebate or energy efficiency programs
• Background in medical billing, insurance coordination, or other compliance-heavy environments
• Associate or bachelor's degree preferred; high school diploma or GED required

Benefits

• Paid Time Off

• Medical Benefits

• 401(k) with Match

• Advancement Opportunities

• Ongoing Program Training

• Positive, Mission-Driven Team

How To Apply

Submit your resume and a brief note describing a system or workflow you have personally improved in a previous role. Applications without this context will not be prioritized. We are looking for someone who takes ownership seriously. Show us you already do.