Open Enrollment Specialist

About the role

Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year.

Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies.

Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.

Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.

Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.

Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.

Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.

Responsibilities

• Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies.
• Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.
• Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.
• Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.
• Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.
• Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.

Requirements

Experience Level: Intermediate Level

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Knowledge of healthcare and benefits administration.
• Proficiency in Microsoft Office Suite.
• Experience with online enrollment systems.

Skills

• Excellent verbal and written communication skills.
• Customer service orientation.
• Problem-solving and conflict resolution skills.
• Ability to manage time and workload effectively.
• Attention to detail.

Benefits

Not specified

Pay

The pay rate for this position is $16.50/hr.

Schedule

Ranges Monday-Friday 8am-9pm EST (7am-8pm CST).

Shift is scheduled based off business need. 4 Month Contract (possibility of extension).

Location

This is a Contract position based out of Pensacola, FL.

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.