Open Enrollment Specialist
About the Opportunity
We are seeking Customer Service Representatives to support increased call volume during the annual Open Enrollment period. This is an excellent opportunity for individuals with healthcare, insurance, medical office, dental office, or medical billing experience who enjoy helping customers and solving complex issues. In this fully remote role, you will assist members, brokers, and internal employees with questions related to Medicare, Individual Marketplace, and Group Policy insurance plans. Representatives will research issues, resolve enrollment and benefits inquiries, and provide an exceptional customer experience while navigating multiple systems and applications.
Responsibilities
- Handle high-volume inbound calls during Open Enrollment
- Assist members, brokers, and internal employees with insurance-related inquiries
- Research and resolve enrollment, benefits, and policy-related issues
- Accurately document customer interactions and resolutions
- Navigate multiple software applications simultaneously while assisting callers
- Learn and apply healthcare and insurance processes and procedures
- Deliver professional, empathetic, and solutions-oriented customer service
- Meet productivity, quality, and attendance expectations
Required Qualifications
- Previous customer service experience in a call center, healthcare, insurance, medical office, dental office, or medical billing environment
- Strong communication and problem-solving skills
- Experience handling inbound calls and resolving customer concerns
- Ability to multitask across multiple systems and applications
- Strong attention to detail and organizational skills
- Ability to quickly learn complex healthcare and insurance processes
- Comfortable working in a fast-paced, phone-based environment
Preferred Qualifications
- Health insurance experience
- Medicare experience
- Open Enrollment experience
- Medical billing and coding knowledge
- Insurance industry experience
- Call center experience supporting healthcare or insurance customers
What You'll Gain
- Exposure to the healthcare enrollment and insurance industry
- Opportunity to support Medicare, Marketplace, and Group insurance plans
- Experience navigating complex insurance processes and systems
- Collaborative team environment
- Potential contract extension based on business needs
- Valuable experience within healthcare operations and customer support
Work Environment
- 100% Remote
- Candidates must reside in Colorado, Idaho, Nevada, or Utah
- Fast-paced, customer-focused environment
- High-volume inbound call support during Open Enrollment
- Multiple systems and applications utilized throughout the day
Pay
The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)