Open Enrollment Specialist
Anticipated start date: September 8th, 2026.
About the role
Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year. Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies.
- Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.
- Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.
- Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.
- Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.
- Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.
Schedule
Ranges Monday-Friday 8am-9pm EST (7am-8pm CST). Shift is scheduled based off business need. This is a 4-month contract with possibility of extension.
Pay
$16.50/hr.
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment
This is a fully remote position. Equipment is provided.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.