Open Enrollment Specialist

About the Role

The Customer Service Representative (CSR) demonstrates detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The role involves working independently and in a team environment.

Responsibilities

• Assist participants in a concierge service model, addressing most inquiries end-to-end.
• Provide high-quality, proactive service, ensuring timely completion of all inbound inquiries while keeping participants apprised of status.
• Ensure an optimal participant experience in handling all inquiries end-to-end.
• Manage open and new cases daily, including interactions with employees, conference calls with retirement providers, insurance companies, and/or client services.

Requirements

• Intermediate-level experience.
• Strong communication and critical thinking skills.
• Ability to multi-task and work independently or in a team environment.

Pay

The pay range for this position is $16.50 - $16.50/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision coverage.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available).
• Life Insurance (Voluntary Life & AD&D for employees and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Schedule

This is a fully remote, contract position based in Columbus, OH. The position is anticipated to close on August 7, 2026.

About the Company

TEKsystems is a leading provider of business and technology services, accelerating business transformation for clients. With a team of 80,000 strong, TEKsystems partners with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. The company specializes in Full-Stack Technology Services, Talent Services, and real-world application, driving change through strategic thinking and hands-on collaboration.