Open Enrollment Specialist

This is a Contract position based out of Detroit, MI.

About the role

The CSR demonstrates detailed knowledge of the clients’ plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment.

Assist participants in a concierge service model, addressing most inquiries end to end. Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. Ensure an optimal participant experience in the handling of all inquiries end-to-end. Daily management of open cases and new cases which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Responsibilities

• Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment.
• Provide concierge-level service, addressing most inquiries end-to-end.
• Deliver high-quality, proactive service, ensuring timely completion of all inbound inquiries while keeping participants informed.
• Manage daily open and new cases, including interactions with employees, retirement providers, insurance companies, and client services.

Requirements

• Intermediate-level experience.
• Critical thinking and strong communication skills.
• Ability to multi-task and work independently or in a team environment.

Pay

The pay range for this position is $16.50 - $16.50/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully remote position.

This position is anticipated to close on Aug 7, 2026.