OPC Specialist (Sales & Marketing Representative)

About the role

Westgate Resorts is seeking enthusiastic and motivated OPC Specialists (Sales & Marketing Representatives) to join our dynamic marketing team. In this role, you'll engage with vacationing guests, introduce them to the benefits of Westgate Resorts, and qualify families for our resort preview presentations. Through meaningful interactions and exceptional customer service, you'll help guests maximize their vacation experience while creating opportunities to increase your earnings.

Responsibilities

• Engage guests in a professional and friendly manner to promote Westgate Resorts and invite qualified individuals to attend a 90-minute resort preview presentation.
• Educate guests on available promotional offers and incentives, including attraction tickets, resort stays, and vacation packages.
• Qualify prospective guests according to company guidelines while delivering exceptional customer service.
• Accurately process point-of-sale transactions, including cash and credit card payments, while maintaining proper financial controls.
• Maintain a professional appearance and represent the Westgate brand with enthusiasm and integrity.
• Stay informed about current promotions, resort offerings, and attraction pricing to effectively communicate value to guests.
• Participate in off-site marketing events, conventions, and other high-traffic venues as business needs require.

Requirements

• An energetic, confident personality with a passion for building relationships and creating positive guest experiences.
• Strong interest in sales, marketing, hospitality, and guest engagement.
• Excellent communication, interpersonal, and customer service skills.
• Ability to confidently overcome objections and connect with guests from diverse backgrounds.
• Flexibility to work mornings, evenings, weekends, and holidays based on business needs.
• Ability to stand for extended periods and work in both indoor and outdoor environments.
• Previous OPC, hospitality, tourism, retail, customer service, or sales experience is preferred but not required.
• A positive attitude, strong work ethic, and willingness to learn.

Benefits

• Competitive commission structure with additional performance-based earning opportunities.
• Weekly commission payouts and incentive programs.
• Paid training and mentorship from experienced industry professionals.
• Career growth opportunities within sales, marketing, hospitality, and leadership roles.
• Comprehensive benefits package and team member discounts (where applicable).
• The opportunity to build a rewarding career with a company founded on our core values of Passion, Integrity, and Work Ethic.
• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Pay

Starting pay of $14 per hour plus commission; successful team members often earn between $60,000 and $80,000+ annually depending on performance and productivity.