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Jobs · Marketing · Tennessee

OPC Employees

Westgate Resorts · Gatlinburg, TN · 1 wk ago
On-siteMarketing$40k/yrFull-time

About the role

As a Westgate Resorts Marketing Greeter (OPC - Off Property Consultant), you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout Gatlinburg/Pigeon Forge by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests on vacation.

Responsibilities

  • Persuade potential clients to visit Westgate Resorts by maximizing their savings on Tennessee area theme parks and attractions
  • Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
  • Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
  • Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
  • Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
  • Maintain a professional appearance and work environment at all times with a clean clutter free work station
  • Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

Qualifications

  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training, or equivalent combination of education and experience
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
  • Requires a flexible work schedule including mornings, nights, weekends, and holidays
  • Must be outgoing and assertive
  • May be required to stand for long periods of time in outdoor and/or indoor environments
  • Must be able to handle cash and tickets accurately and securely
  • Enjoy working with tourists
  • Positive, self-motivated, and be able to work in a team environment
  • Excellent face-to-face customer service skills
  • Will need to be able to overcome objections
  • Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
  • Ability to read and comprehend simple instructions, short correspondence, and memos

Additional Information

Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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