Associate, People Operations

Running a large, fast-growing, and high-performing network of public charter schools takes a village — families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join Success Academy, you play a part in giving every student who walks through our doors a fair shot at reaching their full potential.

This role follows a hybrid model, based out of our New York City office with three days on-site and two days of remote flexibility.

About The Role

Success Academy is seeking a People Operations Associate to join our HR Team, reporting to the Lead, People Operations. This role plays a key part in supporting the employee lifecycle and ensuring an excellent employee experience through efficient execution of administrative tasks and HR processes. The ideal candidate is highly organized, detail-oriented, and eager to contribute to the team’s success in a fast-paced environment. This role focuses on consistent professional communication, quick responsiveness, independence, and exceptional teamwork.

Responsibilities

• Act as the first point of contact for HR-related inquiries via the ticketing system, triaging requests to appropriate teams or providing accurate responses using templates, policies, and your knowledge base.
• Support all aspects of the employee lifecycle, including pre-employment processes (e.g., background checks, fingerprinting), onboarding logistics (e.g., catering, attendance tracking), and internal mobility (e.g., HRIS updates for transfers, title changes, or compensation adjustments).
• Assist with maintaining and updating the Workday HCM system, ensuring accuracy and consistency in employee data.
• Assist with data entry for annual HR processes such as promotions, school transfers, and compensation reviews.
• Support in the preparation of reports for various organizational needs and assist with compliance-related documentation.
• Provide clear and helpful information to managers and staff regarding HR policies, procedures, and processes.
• Collaborate with team members to ensure seamless execution of onboarding activities and HR-related events.
• Maintain confidentiality and manage sensitive employee information with the highest level of integrity.

Requirements

• 2–3 years of experience in an administrative, operations, or customer service role in HR or a similar field.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple responsibilities simultaneously and independently.
• Excellent communication and interpersonal skills (both written and oral), with a focus on providing a positive employee experience.
• Extraordinarily high standards for the quality of work and a reflex to improve at every turn.
• A proactive and solutions-oriented mindset, with the ability to navigate ambiguity and shifting priorities.
• Experience with any of the following systems is a plus: Workday HCM, ServiceNow, Dado.
• Demonstrated ability to handle sensitive information with confidentiality and care.
• Tech-savvy and quick to adapt to new systems and technologies.

Benefits

• An engagement-focused and high-performance-oriented culture.
• Continuous learning and development opportunities.
• A flexible hybrid work environment that allows you to work on-site and from home.
• Mission-driven work that changes the lives of kids across New York City.
• A robust benefits package including medical, dental, and vision insurance options; a 403(b) retirement plan with company matching.

Pay

Compensation Range: $75,000—$83,000 USD. This position is not bonus eligible.

Schedule

Hybrid model: three days on-site in the New York City office and two days remote.