Onsite Virtual Specialist

Job Duties

• Field phone calls, voicemails, e-mails, and online messages.
• Aid online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate.
• Provide efficient and professional service to members.
• Maintain member confidentiality.

Qualifications

• A high school diploma or equivalent.
• Bilingual fluency preferred, but not required.
• Experience working in a service or sales related capacity.
• Strong written and verbal communication skills and ability to work with a wide variety of people on a daily basis.
• Ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficiency with Microsoft Office and Windows Software programs.

Pay and Benefits

The pay for this role is $18.00 - $30.79 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Schedule

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to 7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.