IT Support Specialist - Onsite

PRIMARY RESPONSIBILITIES

• Respond promptly, professionally, and proactively to incoming service requests.
• Deliver help desk support for end-user hardware, software, and connectivity.
• Perform Active Directory (AD) and Office 365 user administration, including account setup, maintenance, and troubleshooting.
• Image, configure, and deploy new systems, ensuring optimal performance and end-user satisfaction.
• Record all work and communication in the ticketing system for accurate tracking and reporting.
• Conduct user training as needed to enhance understanding and usage of IT systems and tools.
• Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
• Participate in in-service training, staff meetings, and other professional development opportunities.
• Foster a collaborative and cooperative work environment with staff, supervisors, customers, vendors, and other stakeholders.

QUALIFICATIONS

• Proficiency in Windows 10 and 11 administration, Active Directory management, and Office 365 user administration.
• Experience troubleshooting and supporting end-user hardware and software.
• Basic understanding of network connectivity troubleshooting.
• Experience: 1–2 years of experience in a technical support or similar role.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are recommended but not required.

COMPENSATION AND BENEFITS

• Compensation: $ 23.08 Hourly
• Schedule: Monday - Friday 7:30am-4:00pm - Onsite
• Location: Exton, PA
• Total Rewards (For Full-Time Employees = >30 hours/week): Competitive Pay, Medical, Dental, and Vision Insurance, Tuition Reimbursement options, Flexible Spending Accounts (Health, Dependent, and Transportation), Life Insurance, Disability Insurance, Paid Time Off, 403(b) with Employer Match, Employee Recognition Programs, Employee Referral Bonus opportunities, Discounts through “Tickets at Work”