Onsite IT Support Specialist

About you

Do you thrive in a fast-paced, active construction environment? Do you enjoy solving technology issues quickly and keeping field teams productive? Are you comfortable being the go-to onsite resource for connectivity, desktop support, and jobsite technology needs?

What we can offer you

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 12-week maternity leave

At ARCO

• First core value: Treat people fairly and do the right thing
• Committed to diversity and inclusion
• Equal opportunity employer
• Hire the best and the brightest from across the country

A Day in the Life

• Serve as the primary point of contact for onsite field technology support at mission-critical job sites
• Provide daily hands-on support for Superintendents, project teams, and field staff
• Own onsite issue intake, triage, follow-up, and closure for field technology needs
• Troubleshoot and resolve Wi-Fi network issues affecting site connectivity and end-user productivity
• Cook up with managed service providers (MSPs), internet vendors, and other third-party partners to address onsite internet outages, performance issues, and escalation items
• Support and troubleshoot Starlink connectivity and related hardware at remote or temporary job sites
• Support and troubleshoot 5G mobile network connectivity, including hotspots, routers, and mobile failover solutions
• Diagnose and resolve software, hardware, Windows, and Microsoft 365 issues in a timely manner
• Support Procore users with navigation, access, permissions, and basic functionality troubleshooting
• Aid in setup, imaging, deployment, onboarding, and maintenance of onsite IT equipment and network devices
• Document incidents, resolutions, recurring issues, and action items in an organized manner to support service improvement and operational continuity
• Proactively identify recurring issues and recommend practical solutions to reduce field downtime
• Partner with internal IT teams and field leadership to ensure support issues are prioritized and resolved with urgency

Necessary Qualifications

• 3-5 years of experience in onsite IT support, desktop support, or field support roles
• Strong working knowledge of Windows environments and Microsoft 365
• Experience troubleshooting Wi-Fi networks in business or job site environments
• Hands-on experience supporting desktop and end-user computing environments
• Working knowledge of networking fundamentals, including wireless connectivity, internet troubleshooting, device configuration, and mobile connectivity solutions
• Experience supporting mission-critical environments where responsiveness, uptime, and field productivity are essential
• Strong problem-solving skills with the ability to work independently onsite and make sound decisions within established support processes
• Strong communication skills and the ability to support non-technical field personnel while coordinating effectively with technical teams, vendors, and business stakeholders
• Ability to be physically present on-site for 8 to 9 hours per day
• Ability to move throughout large construction sites and active project areas for extended periods of time
• Ability to safely access elevated work areas using ladders, personnel lifts, or boom lifts in accordance with site safety requirements and training
• Ability to comply with site safety standards, including required PPE and jobsite access protocols