Onsite IT Support Technician

Responsibilities

• Serve as the first point of contact for on-site IT support issues
• Support Windows desktop and laptop systems (Windows 10/11)
• Troubleshoot hardware, operating system, and application issues
• Image, deploy, replace, and manage workstation life-cycle
• Support printers, scanners, and other plant-floor peripherals
• Aid users with Microsoft 365 applications (Outlook, Teams, One-Drive)
• Provide basic to intermediate support for Windows Server environments
• Aid with Active Directory
• Escalate issues to centralized infrastructure or security teams as needed
• Perform basic maintenance on physical servers and storage systems
• Provide on-site support for network switches, wireless access points, and other network-based equipment
• Perform basic network troubleshooting (connectivity, ports, cabling)
• Aid with network hardware installs, replacements, and documentation
• Act as the on-site IT liaison for plant leadership and operations teams
• Travel approximately one week per month to support other manufacturing sites
• Follow IT security, change management, and operational standards
• Deliver professional, customer-focused support
• Work independently with minimal supervision
• Participate in after-hours or on-call support as required

Qualifications

• 3–5 years of hands-on IT support experience
• Strong Windows desktop support experience
• Working knowledge of Windows Server and Active Directory
• Experience supporting Cisco switches and basic network infrastructure
• Ability to troubleshoot hardware, software, and connectivity issues
• Willingness to travel for up to one week per month
• Strong communication, documentation, and customer service skills
• Ability to prioritize and work independently