IT Support Specialist (On-Site)

About the role

The IT Support Specialist assists the company in meeting its objectives and goals by supporting the IT Manager in the day-to-day IT operations and functions of the organization.

Essential Duties And Responsibilities

• IT Support
  • Day-to-day support as needed.
  • Computer, software, printer, and mobile device inventory, setup, and maintenance.
  • Antivirus and patch management and monitoring for computer and server operating systems.
• Active Directory Users & Computers Support
  • Provide basic Active Directory Users & Computers Support.
• End User Help Desk Support
  • Provide end user help desk support.
• Ensure that Corporate SOP’s are met
  • Manage mobile phones and tablets.
• Perform other duties as assigned by IT Manager
  • Valid driver's license and reliable transportation required as travel to local sites is necessary on occasion.

Characteristics And Skills

• Possess exceptional customer service skills, patient, well organized, and a good communicator.
• Expertise in computer software, hardware maintenance, and technical support.
• Experience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting.
• Self-motivated with a high attention to detail.
• Demonstrate strong interpersonal skills and the ability to read and interpret communication styles of diverse team members who come from a broad spectrum of disciplines.

Required Education And Experience

• Associate's degree in area of study related to this position.
• High School Diploma or equivalency required.
• Microsoft Windows 10 & 11 Operating Systems Support
• Windows Server 2016 & 2019 Operating Systems Support
• Microsoft 365 Suite
• Basic Microsoft Active Directory

Preferred Experience

• CompTIA or Microsoft Certifications or comparable experience
• Carbon Black or similar endpoint security technology
• Microsoft Intune, SCCM, and Autopilot or similar endpoint management technology

Additional Noted Requirements

• This position is based in the Baltimore, MD office and is an on-site position.
• Occasional travel in the area of Maryland, Virginia, and Ohio is required.
• Work hours are generally 40 hours per week but may flex based on needs of the business.

Physical Demands

• Sit, see, talk, and hear.
• Use hands to finger, handle, or feel objects, tools, or controls.
• Straighten, bend, twist, stoop, kneel, crouch, or crawl.
• Lift and/or move up to fifty (50) pounds.
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasionally commute to field locations.

Language Skills

• Effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, general and subcontractors, and suppliers.

Benefits

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.