Onsite Interpreter Virtual Specialist 1

Job Duties

• Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
• Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
• Performs all job functions with a high degree of accuracy, efficiency and professionalism.
• Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
• Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Qualifications

• A high school diploma or equivalent.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• A minimum of 1 years’ experience as interpreter preferred.
• A minimum of 1 years’ related experience or an Associate’s Degree.
• General knowledge of the credit union and its services preferred.
• Proficient with Microsoft Office and Windows Software programs.

Pay

Your starting pay rate will be based on your related experience and qualifications.

Benefits

• A 401k employer match of up to 200%.
• A bonus of annual salary up to 4%.
• A generous employer HSA contribution.
• Paid time off for community service.