Onsite Technician, Professional Services

About the role

Cvent is seeking Onsite Technicians to support customers leveraging Cvent's Onsite Solutions. This role involves owning onsite event delivery, troubleshooting technology products, and providing guidance to third-party or client's onsite staff.

Responsibilities

• Own onsite event delivery for assigned events, serving as the primary onsite point of contact for Cvent’s registration, check-in, badging, session tracking, and lead capture solutions.
• Frequent travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, from executive meetings to large conferences.
• Setup, test, and troubleshoot Cvent’s onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.
• Communicate between onsite client teams, the Cvent Project Manager, and the client’s Account Team for potential changes or future opportunities.
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment.
• Coach and guide 3rd party or client’s onsite staff on best practices and how to use Cvent’s solutions.
• Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps as to what went well and what can be improved.

Requirements

• A Bachelor’s degree or commensurate experience
• 1+ years experience troubleshooting technology products preferred
• 2+ years experience in customer service or related role
• Excellent communication skills (verbal and written)
• Experience and comfort in using consumer electronics
• Basic knowledge of networking
• Experience with Event Tech and Cvent solutions highly preferred but not required
• Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies
• Previous experience configuring and troubleshooting software/hardware
• Must be able to travel domestically and internationally
• Strong business acumen, ethics and high integrity
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

Qualifications

• Physical Demands

Skills

• Strong problem-solving and technical skills
• Ability to work independently and as part of a team
• Attention to detail and ability to manage multiple tasks simultaneously
• Customer service orientation
• Ability to adapt to changing priorities and deadlines

Benefits

We offer a competitive benefits package, details of which can be found here.

Pay

The estimated base salary range for new hires into this role is $45,000-$55,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location.

Schedule

Multiple positions may be filled from this announcement.