Onsite Representative Lead

About the role

The Onsite Representative Lead represents Incora Aircraft at customer production sites, interacts and coordinates directly with the Customer Administrator and on-site functional area managers, and provides an on-site presence and liaison to assist in monitoring stock levels, resolving issues, and expediting critical needs in support of customer requirements.

Responsibilities

• Mentor and lead a team
• Be a self-starter and self-motivated
• Organize and manage time effectively
• Enter and document data accurately
• Handle multiple tasks simultaneously
• Provide excellent customer service
• Detail-oriented and perform in-depth research
• Perform in multiple critical areas of the department
• Work with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel
• Travel/drive to customer sites as necessary
• Maintain ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales, and Finance
• Support and update operational status, including notification of critical stock outs, coordination of new "Add" and/or "Off" contract requirements, and opportunities for quality or process improvements

Requirements

• High school diploma or some college
• Minimum 1-year relative JIT, VMI or 3PO experience in the aerospace industry
• Proven customer service and interaction skills, with direct customer and supplier contact
• Demonstrated ability to serve in a liaison or representative capacity, with positive results
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)

Qualifications

• Excellent organizational and time-management skills
• Clear and accurate data entry and documentation skills
• Strong follow-through and perseverance to handle multiple tasks simultaneously
• Ability to be cross-trained in multiple critical areas of the department
• Passionate about Incora Values and exceeding customer expectations

Skills

• Mentoring and leadership
• Self-starter and self-motivation
• Time management
• Data entry and documentation
• Multiple task handling
• Customer service
• Detail orientation
• Integrated data systems and Microsoft Office Suite proficiency
• Travel/driving
• Communication and collaboration
• Knowledge of Incora Values

Benefits

Great salary and benefits, including 8 Paid Holidays with 2 additional Floating Holidays, 2 weeks paid parental leave, up to 80 hours of Vacation per year, separate Sick Time, a generous discount portal, employers-paid Group Life Insurance at 1x salary, STD, and LTD, and a 401K plan with company match.

Pay

Details TBD

Schedule

Details TBD