Onsite Representative Lead

About the role

The Onsite Representative Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

Responsibilities

• Mentor and lead a team
• Ability to be a self-starter and self-motivated
• Excellent organizational and time-management skills
• Clear and accurate data entry and documentation skills
• Strong follow-through and perseverance to handle multiple tasks simultaneously
• Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
• Able to be detailed oriented and perform in-depth research, if required
• Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable)
• Able to be cross-trained in multiple critical areas of the department
• Able to travel/drive from customer site-to-site, as necessary
• Able to maintain own/reliable transportation and company-approved driving record

Requirements

• High school diploma. Some college or college degree is preferred
• Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry
• Excellent, proven customer service and interaction skills, with direct customer and supplier contact
• Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

Qualifications

• Passionate about Incora Values and exceeding customer expectations
• Courage - Take ownership for issues and problems
• Collaboration - Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations is met in a timely way
• Community – We value our world and everyone who shares it

Skills

• Microsoft Office (Excel, Word, PowerPoint)
• Integrated data systems
• Microsoft Office Suite, including Outlook
• Intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable)

Benefits

• Up to 80 hours of Vacation per year, increasing with length of service
• Employers paid Group Life Insurance at 1x salary, STD, and LTD
• 401K plan with company match
• Family friendly policies such as 2 weeks paid parental leave
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service
• Very important: We want to be with you to help your career take off and become part of the Incora Story

Pay

Great salary and benefits you would expect from a growing ambitious company

Schedule

Challenging but rewarding schedule that requires flexibility to meet customer needs