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Jobs · Management · New Jersey

Onsite Representative Lead

Incora · Middletown, NJ · 2 wk ago
ManagementFull-time

About the role

The Onsite Representative Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins. They also provide an on-site presence and liaison to assist in monitoring stock levels, resolving issues, and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures, and functions for accuracy and efficiency.

Responsibilities

  • Mentor and lead a team
  • Be a self-starter and self-motivated
  • Organize and manage time effectively
  • Enter and document data accurately
  • Handle multiple tasks simultaneously
  • Provide excellent customer service
  • Detail-oriented and perform in-depth research
  • Perform in multiple critical areas of the department
  • Work with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel
  • Travel/drive from customer site-to-site, as necessary
  • Have own/reliable transportation and company-approved driving record

Requirements

  • High school diploma or some college/college degree
  • Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry
  • Proven customer service and interaction skills, with direct customer and supplier contact
  • Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
  • Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Experience using Copilot or other AI tools to enhance productivity

Qualifications

  • Passionate about Incora Values and exceeding customer expectations
  • Courage - Take ownership for issues and problems
  • Collaboration - Share knowledge and experience with others
  • Commitment – Focus on ensuring internal and external customer expectations is met in a timely way
  • Community – We value our world and everyone who shares it

Skills

  • Mentoring and leadership
  • Self-motivation and initiative
  • Time management and organization
  • Data entry and documentation
  • Customer service and interaction
  • Research and problem-solving
  • Integrated data systems and Microsoft Office Suite
  • Travel and driving
  • Microsoft Office proficiency (Excel, Word, PowerPoint)
  • AI tool usage

Benefits

Great salary and benefits, including 8 Paid Holidays with 2 additional Floating Holidays, 2 weeks paid parental leave, up to 80 hours of Vacation per year, separate Sick Time, a generous discount portal, employers-paid Group Life Insurance at 1x salary, STD, and LTD, and a 401K plan with company match. Incora also offers family-friendly policies and a commitment to diversity and inclusion.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate customer needs.

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