Onsite Representative Lead

About the role

The Onsite Representative Lead is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

Responsibilities

• Mentor and lead a team
• Demonstrate self-starter and self-motivated abilities
• Organize and manage time effectively
• Provide clear and accurate data entry and documentation
• Show strong follow-through and perseverance
• Handle multiple tasks simultaneously
• Offer excellent customer service
• Show detail orientation and perform in-depth research
• Be cross-trained in multiple critical areas of the department
• Work with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel
• Travel/drive from customer site-to-site, as necessary
• Have own/reliable transportation and company-approved driving record

Requirements

• High school diploma or some college/college degree
• Minimum 1-year relative JIT, VMI or 3PO experience, within the aerospace industry
• Proven customer service and interaction skills, with direct customer and supplier contact
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience using Copilot or other AI tools to enhance productivity

Qualifications

• Passionate about Incora Values and exceeding customer expectations
• Courage - Take ownership for issues and problems
• Collaboration - Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations is met in a timely way
• Community – We value our world and everyone who shares it

Skills

• Microsoft Office (Excel, Word, PowerPoint)
• Integrated data systems
• Microsoft Office Suite, including Outlook
• Intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable)

Benefits

• Up to 80 hours of Vacation per year, increasing with length of service
• Separate amount of Sick Time
• Employer-paid Group Life Insurance at 1x salary, STD, and LTD
• 401K plan with company match
• Family-friendly policies such as 2 weeks paid parental leave
• Discount portal only available to Incora employees

Pay

Great salary and benefits you would expect from a growing ambitious company.

Schedule

Must be open to schedule demands changes and demands, per customer needs.